The Resident Guide

If you lose power, check the fuse box, often located in a hallway or utility area. Open the cover and identify any trip switches that have moved to the OFF position. Return them to ON.

Modern fuse boxes have circuit breakers that trip when there’s a fault. Overloading sockets is a common cause - avoid using multiple adaptors in one plug.

Older fuse boxes may use traditional fuses that need replacing. If in doubt, submit a query through the FixFlo maintenance portal.

Condensation forms when moisture in the air meets cold surfaces - particularly during colder months. If not dealt with, it can cause mould and mildew.

Condensation & mould can also be caused by:

- Cooking or boiling water
- Showers and baths
- Drying clothes indoors

Preventative Steps:

- Cover pans when cooking
- Ventilate with windows and extractor fans
- Maintain a steady indoor temperature
- Wipe down damp surfaces daily

Clean any mould using diluted bleach (1:4) or appropriate cleaning products.

Your thermostat controls the general room temperature. A comfortable range is 18°C to 22°C. If you’re away during cold weather, set it to at least 10°C to prevent frozen pipes.

If a radiator is cold at the top and warm at the bottom, it likely needs bleeding. Turn off the heating, wait for the radiator to cool, and use a radiator key to open the bleed valve slightly. When water appears, close the valve firmly.

To keep your washing machine in good working order, run a hot, empty cycle once a month using soda crystals. This helps clear mould, detergent build-up, and smells. Always leave the door open after use to let the interior dry properly.

If the machine doesn’t drain, the pump filter may be blocked - often by coins or lint. Check the manual for how to clean it, or contact your property manager if you're unsure. Avoid overloading or washing items with foreign objects, as this can cause damage.

For washer-dryers, note that drying capacity is typically lower than washing capacity. Always follow the load guidelines provided.

If your dishwasher isn’t cleaning effectively, check the rinse aid and salt compartments - these are essential for optimal performance.

Kitchen extractor filters must be cleaned or replaced regularly. A clogged filter can lead to grease build-up and poor ventilation. Replace filters if they appear greasy or discoloured.

To prevent blockages:

- Never pour fat, oil, or food waste down the sink
- Use drain-cleaning products regularly (available at supermarkets or DIY stores)

If a blockage occurs:

- Try an appropriate cleaning agent first
- If multiple fittings are blocked, the problem may lie in the main drain - report the issue through the FixFlo maintenance portal.

If your toilet starts to overflow, gently lift the internal float inside the cistern to stop the water from rising further. You can also use a plunger to try and clear the blockage and allow the waste to drain away.

You are responsible for replacing:

- Standard or halogen light bulbs
- Smoke and CO alarm batteries

Changing a bulb:

- Turn off the light switch.
- Ideally, isolate the lights circuit at the fuse box.
- Wait for the bulb to cool.
- Remove and replace with the correct type.

Changing a battery:

- Test alarms monthly using the test button. Most use standard 9V rectangular batteries, easily replaced by opening the unit.

Tenants are expected to prevent and control minor pest problems.

To avoid infestations:

- Store food in sealed containers
- Clean crumbs and spills immediately
- Empty bins regularly and use sealed lids

Basic traps and bait are widely available. If issues persist after your efforts, report the issue through the FixFlo maintenance portal.

In an Emergency:

- Water leak: Shut off the stopcock and protect nearby surfaces
- Power failure: Check fuse box
- Gas leak: Call 0800 111 999 immediately and leave the property

Oven not working?
The timer may have been reset. Check power via the fuse box and refer to the manual.

Radiator cold at the top?
Likely requires bleeding.

Washing machine won’t drain?
The pump filter may be blocked. Check before reporting.

Sink blocked or slow?
Use a sink unblocker. Only escalate if the problem persists.

Dishwasher not cleaning?
Top up rinse aid and dishwasher salt.

No heating or hot water?
Check the thermostat and boiler timer settings.