FAQ’s (Residents)

Whether you're considering renting with us or are already a valued resident, we've put together answers to some of the most common questions you may have.

FREQUENTLY ASKED QUESTIONS __________

RENTAL CRITERIA

  • Our homes are priced on a per calendar month basis (PCM). The rent generally does not include utility bills, council tax and some other costs (e.g. TV License). When budgeting for rent, the standard calculation is that your household income should be at least 30 times the monthly rent.

    For example, if the rent is £1,000 per month, then your household income would need to be £30,000 (£2,500 per calendar month).

  • This varies by location, so we recommend discussing the costs with our team when enquiring about a home. Most of our locations are let exclusive of bills, meaning you will be responsible for council tax, gas, electricity, water, and your TV licence. Some locations may offer complimentary Wi-Fi or bills-inclusive packages.

    Where parking is available, this is typically charged separately and is not included within the rent.

  • You have the right to request a pet under the Renters’ Rights Act. Requests are considered on a case‑by‑case basis and will not be unreasonably refused.

MOVING IN

  • Parking arrangements vary by location. We recommend contacting our team before your move-in date so we can advise on the most suitable location for unloading your belongings and any parking restrictions that may apply.

  • A copy of your check in inventory can be requested shortly after your move-in.

  • A member of our team will contact you ahead of your move-in date to provide further details.

  • This will depend on the location you are moving into. At many of our locations, residents are free to choose and switch their gas and electricity suppliers. If you are unsure, please contact your property manager for further information.

  • We kindly request you setup a standing order with your bank and your rent is paid monthly.

MAINTENANCE

  • Unless it’s an emergency, all maintenance issues must be reported through the Woodfell Fixflo portal: woodfell.co.uk/fixflo

  • We have a dedicated repair line that can help you, please contact: +44 (0) 73562 77053

  • A major leak that is not containable, if you can smell gas, or if there is a complete power outage. If there is a risk to life, call 999 immediately.

MOVING OUT

  • You can end your tenancy at any time by giving at least two months’ written notice, in line with the Renters’ Rights Act. Notice must be served in writing to your property manager.

    We also kindly ask that you complete our Moving Out Form closer to your move-out date. Where there is more than one resident named on the tenancy, only one resident is required to complete the form on behalf.

    You can complete the form here: woodfell.co.uk/moving-out-form

  • Our team will be in touch closer to your move-out date to arrange a convenient time to carry out your check-out inspection and collect your keys.

  • Yes, the property will need to be returned in the condition it was presented to you and as recorded on your check in inventory report.

  • We will notify you of any deductions, if any, to be made from your deposit within 14 days of the end of your tenancy.  The deposit is then returned to you within 14 (further) days of agreement. We do aim to return your deposit to you as soon as possible and usually return deposits in advance of these timings.

  • Yes, you will need to contact your utility provider and advise them you are leaving the property and provide final meter readings for the last day of your tenancy.